Your Privacy Matters
at bg11
bg11 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, and what rights you have as a bg11 account holder in Bangladesh.
Minimal Collection
We collect only the data we genuinely need to operate your account and keep it secure.
No Data Sales
Your personal information is never sold, rented, or traded with any third-party advertiser.
Secure Storage
All data is stored on SSL-secured servers with strict access controls and encryption at rest.
Your Control
You have the right to access, correct, and request deletion of your personal data at any time.
Our Commitments to You
How bg11 Protects Your Data
Six core commitments that underpin our approach to data privacy for every bg11 player in Bangladesh.
End-to-End Encryption
Every connection between your device and bg11's servers is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal data are transmitted securely and cannot be intercepted by third parties during transit.
Identity Verification (KYC)
bg11 operates a Know Your Customer process to confirm each player's identity before large withdrawals or flagged activity. KYC data — including NID scans and proof of address — is stored in an isolated, encrypted data environment accessible only to authorised compliance personnel.
Payment Data Security
bg11 does not store full payment card numbers or mobile wallet PINs. Transactions via bKash, Nagad, Rocket, and Upay are handled through their own secure APIs. bg11 retains only tokenised references sufficient to process withdrawals back to your verified payment method.
Transparent Data Use
bg11 processes your personal data solely for the purposes disclosed in this Privacy Policy — account management, fraud prevention, regulatory compliance, and customer support. We do not repurpose your data for unrelated commercial activities without seeking fresh consent.
No Third-Party Advertising
bg11 does not share your personal data with advertising networks, data brokers, or social media platforms for profiling or targeted marketing purposes. Any marketing communications from bg11 are based solely on your own account activity and preferences, and you can opt out at any time.
Defined Retention Periods
bg11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. After your account is closed, most personal data is deleted or anonymised within 12 months, subject to mandatory legal retention obligations.
Data Subject Rights
Your Rights Over Your Personal Data
As a bg11 player, you have specific rights regarding how your personal information is handled. These rights apply from the moment you create an account.
Right to Access
Request a full copy of the personal data bg11 holds about you at any time by contacting [email protected].
Right to Rectification
If any personal data we hold is inaccurate or out of date, you have the right to request a correction promptly.
Right to Erasure
You may request deletion of your personal data, subject to our legal retention obligations and active regulatory requirements.
Right to Restrict Processing
You can ask bg11 to restrict how we process your data while a dispute or verification request is being resolved.
Right to Portability
Request a machine-readable export of your personal data so you can transfer it to another service if you choose.
Right to Object
Object to bg11 processing your data for direct marketing purposes. We will stop marketing communications upon receipt of your objection.
Right Against Automated Decisions
You may request human review of any significant decision made about your account solely by automated processing.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.
Full Privacy Policy
Important: This Privacy Policy explains how bg11 ("we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who access or use the bg11 platform at bg11.io. Please read this document carefully. By registering an account or using any bg11 service, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all players based in Bangladesh.
Table of Contents
- Introduction and Scope
- Personal Data We Collect
- How We Use Your Personal Data
- Legal Basis for Processing
- Data Sharing and Third Parties
- Cookies and Tracking Technologies
- Data Retention
- Data Security Measures
- Exercising Your Rights
- Children's Privacy and the 21+ Rule
- Changes to This Privacy Policy
- Contact and Data Enquiries
1 Introduction and Scope
bg11 operates as an online betting and gaming platform designed specifically for adult players in Bangladesh. We understand that the privacy and security of your personal information is critically important, and we take our obligations as a data controller seriously.
This Privacy Policy applies to all personal data collected through the bg11 website at bg11.io, any associated mobile interface or application, email and messaging communications between you and bg11, and any other point of contact between you and the bg11 platform. It does not apply to third-party websites that may be linked from our pages — those sites operate under their own privacy policies.
bg11 is the data controller for the personal information it collects directly from you. Where bg11 engages third-party processors (such as payment providers or KYC verification services), those processors act under binding data processing agreements and are not permitted to use your data for their own independent purposes.
Bangladesh-specific note: bg11 is designed and operated for the Bangladeshi market. All data handling practices described in this policy are consistent with our commitment to maintaining appropriate standards of data protection for our players in Bangladesh.
2 Personal Data We Collect
bg11 collects personal data in the following categories, depending on how you interact with the platform:
2.1 Registration Data
- Full legal name — as it appears on your government-issued identification.
- Date of birth — to verify that you meet the 21+ age requirement.
- Residential address — your current address in Bangladesh (city, district, postcode).
- Mobile phone number — used for account verification, two-factor authentication, and support communications.
- Username and password — passwords are stored in hashed form; we never store plaintext passwords.
2.2 Identity Verification (KYC) Data
- Government-issued photo ID — National Identity Card (NID), passport, or driving licence.
- Proof of address — recent utility bill, bank statement, or official correspondence.
- Selfie or live photo — requested in some cases to match against the submitted ID document.
2.3 Financial and Transaction Data
- Payment method identifiers — the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals.
- Transaction history — records of all deposits, withdrawals, bonuses claimed, and game stakes and winnings.
- Source of funds information — requested where required for anti-money-laundering (AML) compliance checks.
2.4 Technical and Usage Data
- IP address — used for geolocation, fraud detection, and session security.
- Device information — browser type, operating system, device model, and screen resolution.
- Session data — login timestamps, pages visited, games played, session duration, and clickstream data.
- Cookie and tracker data — see Section 6 for a full explanation of cookies used by bg11.
2.5 Communications Data
- Support correspondence — records of your interactions with the bg11 customer support team via email, live chat, or WhatsApp.
- Survey and feedback responses — if you voluntarily participate in player satisfaction surveys or provide platform feedback.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration | Name, DOB, address, mobile, password | Provided directly by you at sign-up |
| KYC / Identity | NID scan, proof of address, selfie | Uploaded by you on request |
| Financial | bKash number, transaction history | Generated through platform activity |
| Technical | IP address, browser, device type | Automatically collected during use |
| Communications | Support chat logs, survey answers | Recorded during support interactions |
3 How We Use Your Personal Data
bg11 uses the personal data described in Section 2 for the following specific purposes:
- Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to bg11's full range of betting and gaming products.
- Transaction processing: To process deposits and withdrawals via your nominated payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate records of your financial activity on the platform.
- Age and eligibility verification: To confirm that you meet the 21+ age requirement and that you are physically located in Bangladesh at the time of betting.
- Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised access, money laundering, and any other misuse of the bg11 platform — including through automated monitoring systems that flag unusual patterns for human review.
- Regulatory compliance: To fulfil any legal or compliance obligations applicable to bg11's operations, including AML reporting, KYC obligations, and responding to lawful requests from competent authorities.
- Customer support: To respond to your queries, process complaints, and resolve disputes through our support channels.
- Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the performance, content, and user experience of bg11.
- Personalised offers (with consent): Where you have opted in, to send you tailored promotional offers, tournament notifications (BPL, T20, IPL), and seasonal promotions relevant to your betting preferences. You may opt out at any time.
- Responsible gaming: To monitor your gaming activity and, where appropriate, apply the responsible gaming tools described in our Responsible Gaming policy — including self-exclusion, deposit limits, and session time reminders.
bg11 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or as required by law. If we intend to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly.
4 Legal Basis for Processing
bg11 processes your personal data under the following legal bases:
- Contractual necessity: Processing that is necessary to deliver the services you have registered for — including account management, transaction processing, and KYC verification — is carried out on the basis that it is necessary for the performance of the contract between you and bg11.
- Legal obligation: Certain processing activities — particularly AML checks, fraud reporting, and data retention for regulatory audit purposes — are carried out because bg11 is required to do so by applicable law.
- Legitimate interests: bg11 processes technical and usage data, conducts fraud monitoring, and carries out platform analytics on the basis of its legitimate interests in maintaining a secure, fair, and well-functioning platform. In each case, we have assessed that our legitimate interests are not overridden by your privacy interests.
- Consent: Where processing is based on your consent — for example, sending marketing communications or optional personalised offers — we will ask for your explicit opt-in before processing begins. You may withdraw your consent at any time by contacting [email protected].
5 Data Sharing and Third Parties
bg11 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and always under binding confidentiality and data processing agreements:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the data necessary to process your specific transaction. These providers have their own privacy policies governing how they handle payment data.
- KYC and identity verification partners: Third-party KYC providers receive copies of your identification documents and selfie data solely for the purpose of verifying your identity. These partners are contractually prohibited from using your data for any other purpose.
- Game software providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Red Tiger, and Spribe may receive a session token and anonymised player identifier to deliver game content. They do not receive your full name, NID, or financial details.
- IT infrastructure and hosting: bg11 uses third-party cloud hosting and infrastructure services. These providers process data strictly on our instructions as data processors and have no independent right to access or use your personal data.
- Legal and regulatory authorities: bg11 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or regulatory instruction.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of bg11's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this policy.
Important: bg11 will never ask you to share your personal data directly with a third party via an unsolicited communication. If you receive a message claiming to be from bg11 and requesting your NID, password, or financial details via a link, treat it as fraudulent and contact our support team immediately.
6 Cookies and Tracking Technologies
bg11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with the site. A cookie is a small text file placed on your device when you visit bg11.io. Cookies do not contain your personal data directly, but they may be linked to your account when you are logged in.
bg11 uses the following categories of cookies:
- Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your account. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
- Performance and analytics cookies: These cookies collect anonymised data about how players navigate bg11 — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data helps us improve the platform experience. bg11 uses privacy-respecting analytics tools; data collected through performance cookies is aggregated and not linked to identifiable individuals.
- Functional cookies: These cookies remember your account preferences such as display settings, game history filters, and favourite markets (e.g., BPL T20 cricket betting). They improve your experience by reducing the need to re-enter preferences on each visit.
- Marketing cookies (opt-in only): Where you have explicitly consented, bg11 may use cookies to personalise promotional content shown on the platform — for example, showing BPL-related offers to players who frequently bet on cricket. We do not use marketing cookies to track your activity across third-party websites.
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bg11 but may affect certain personalisation features. Please note that clearing cookies will log you out of your bg11 session.
7 Data Retention
bg11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML and regulatory audit requirements |
| KYC / identity documents | Duration of account + 5 years after closure | Legal obligation and fraud prevention |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical / session logs | Up to 12 months | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful basis for marketing |
Once a retention period has expired, bg11 will securely delete or anonymise your data so that it can no longer be associated with your identity. If you request early deletion of your data (see Section 9), bg11 will honour that request to the extent permitted by its legal obligations.
8 Data Security Measures
bg11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption: All data transmitted between your device and bg11 servers is encrypted using Transport Layer Security (TLS) protocols. The padlock icon in your browser confirms an encrypted connection is active.
- Encrypted data storage: Sensitive data — including KYC documents and financial records — is stored in encrypted form at rest, using industry-standard encryption algorithms. Encryption keys are managed separately from the encrypted data.
- Access controls: Access to personal data within bg11's systems is restricted on a strict need-to-know basis. Staff members can access only the data required to perform their specific job functions. All access is logged and audited.
- Two-factor authentication (2FA): bg11 supports and encourages the use of 2FA for player accounts. Internal systems require multi-factor authentication for all staff accessing player data.
- Vulnerability management: bg11 conducts regular security reviews and vulnerability assessments of its platform infrastructure. Critical security patches are applied promptly following disclosure.
- Data breach response: bg11 maintains an incident response plan for potential data security incidents. In the event of a breach that poses a risk to your rights and freedoms, bg11 will notify affected players without undue delay and take immediate remediation steps.
Your role in security: While bg11 takes robust measures to protect your data, account security also depends on you. Please use a strong, unique password for your bg11 account, enable 2FA where available, never share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
9 Exercising Your Rights
To exercise any of the data subject rights described earlier in this policy — including access, rectification, erasure, restriction, portability, or objection — please contact the bg11 data protection team using the details in Section 12.
When submitting a rights request, please include:
- Your full name and registered bg11 username.
- The email address or mobile number associated with your account.
- A clear description of the right you wish to exercise and the specific data or processing activity it concerns.
- A copy of your NID or other photo ID, so we can verify your identity before releasing or deleting data.
bg11 will acknowledge your request within 5 business days and aim to resolve it within 30 days. For complex requests, we may need up to 60 days, in which case we will inform you of the extension and the reason for it. bg11 does not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act.
Opt-out of marketing: To stop receiving promotional emails or WhatsApp messages from bg11, you may reply "STOP" to any marketing message or contact [email protected] with the subject line "Unsubscribe". Opt-out requests are processed within 5 business days. Opting out of marketing will not affect transactional notifications about your account.
10 Children's Privacy and the 21+ Rule
bg11 is strictly an adults-only platform. Players must be aged 21 years or older to register and use any bg11 service. bg11 does not knowingly collect personal data from individuals under the age of 21.
During registration, bg11 requires all players to confirm that they meet the 21+ age requirement. Where there is doubt about a player's age, bg11 will request proof of age as part of the KYC process. Any account found to belong to a person under 21 will be suspended immediately, all winnings forfeited, and any deposits refunded to the payment method used, subject to verification.
If you believe a minor has created a bg11 account, please contact [email protected] immediately with the relevant details. bg11 takes under-age gambling extremely seriously and will act on all credible reports without delay. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.
11 Changes to This Privacy Policy
bg11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify you by posting a prominent notice on the bg11 homepage and, where appropriate, by sending a direct notification to your registered email address or mobile number.
The "Last updated" date at the top of this policy reflects the date on which the most recent version came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how bg11 protects your data. Continued use of the bg11 platform after the effective date of a revised policy constitutes your acceptance of the changes.
If you disagree with any material change to this Privacy Policy, you have the right to close your bg11 account and request deletion of your personal data, subject to our legal retention obligations. To do so, contact [email protected].
12 Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bg11 handles your personal information, please contact our data protection team through the following channels:
- Email: [email protected] — please use the subject line "Privacy Enquiry" for fastest routing.
- WhatsApp: +880 1700 000 000 — available during support hours (09:00–01:00 BST, UTC+6).
- Live Chat: Available 24/7 via the bg11.io platform — click the chat icon in the bottom-right corner of the screen.
bg11 aims to handle all privacy enquiries with care, transparency, and within the timeframes described in Section 9. This Privacy Policy was last reviewed and updated on 1 January 2026. bg11 thanks you for trusting us with your personal data and for taking the time to read this policy in full.
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